If the product has been opened and used and you are not completely happy you can return it within 14 days of us sending it to you. We will then issue you with a full refund. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please note we will not refund items that have been used, unless due to product fault (in which case we can exchange the product if you choose to).
We can ship to virtually any address in the world. Shipping is done through a courier company, sometimes by post (depending on the product), you will be notified of the method used. Shipping is done within 2 days of recieving payment.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and transit times with courier companies.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram, in most cases, however, some products have a flat fee which you will find upon check out. Please email us with any specific shipping enquires.